Hardware – POS / KDS Devices (HQ)

The POS / KDS Devices Tab is used to enter the devices that will be used in your site. These devices may be POS terminals, Handhelds, Kiosks, or KDS. In order for the TRAY POS or KDS app to function on your devices, there must be an existing device profile added to your specific site in Tray HQ. On the POS / KDS Tab, you can see existing device profiles or add a new device by clicking on the blue "Add Device" button in the upper right corner of the screen.

Permission Requirements: View Devices, Add Devices, Edit Devices, Delete Devices

Device List

The device list is sorted alphabetically, and can be filtered by device type

The Device List is divided into the fields below.

FIELD	DESCRIPTION
STATUS	Online (Green) or Offline (Red).
NAME	Device Name, e.g. POS 1, POS 2, Cook Line, etc.
TYPE	Device Type, e.g. POS, KDS, Expo, etc.
SERVICES	Legacy
PRINTERS	Printers assigned to this device. The printer must be created on the Hardware - Printers/Drawers tab before it can be assigned to a device.
CATEGORY	If a Category is displayed, the KDS will track the number of products and modifiers in the displayed Category within the New and Accepted states across all orders.
VISIBLE	Visible/Not Visible
TIME OUT	Legacy
CREATED	Date and Time the device was created in TRAY HQ.
LAST LOGIN	Date and Time the device last logged in to TRAY HQ.
CONNECTED AS	User Account that last logged in to the KDS app.
SETTINGS	The Device Template that this device is assigned to.
VERSIONS (KDS/TRAY)	The version of Tray and KDS on the device (Note: if one of the apps is uninstalled, the version for that app will remain listed).
ACTIONS (Edit/Delete)	Edit/Delete if the user has the appropriate permission.

Upon clicking the Edit Link or the blue Add Device button the screen below will open. Once the information has been added or updated, you will need to Publish the information by using the blue “Publish” button at the top of the screen. Choose “Site Settings” and then the “Publish” button. 

FIELD	DESCRIPTION
NAME	Name of the Device
TYPE	Drop Down Menu – Select the name of the device, EXPO, Handheld, KDS, Kiosk, Kiosk – Waiver, POS.
SERVICE TYPE	Legacy Setting – Drop Down Menu
PRINTER NAME	Drop Down Menu – Select the printers that will be connected to this device. Printers must already be created on the Printers/Drawers Tab. For receipt printers, only select the printer that is physically connected to this device. For Remote Printers (Kitchen, Bar, etc.) they must be assigned to a device that will drive the printer.
CATEGORY	Drop Down Menu – If a Category is selected, the KDS will track the number of products and modifiers in the selected Category within the New and Accepted states across all orders.
VISIBLE	Drop Down Menu – Determines whether the device shows up in the list of available devices when signing into the KDS app.
STATUS	This indicates if a device is online or offline. The system will automatically mark a device as Online once the device is signed into HQ. After 24 hours of inactivity or if the KDS application on the KDS is signed out, the device will show as Offline.
TIMEOUT	Legacy Setting
TEST DEVICE	Check Box to enable – This setting allows the user to exclude this device from third party API calls.

 

Printer/Drawers And Device Settings

To review the configuration options within the Printers/Drawers tab or the Device Settings tab, click on the links below.

Hardware - Printers/Drawers (HQ)

Hardware - Device Settings (HQ)