Hardware – Printers/Drawers (HQ)

The Printers/Drawers Tab is used to create the Receipt and Order printers for your site. For each Printer at your site, there must be an existing device profile added to your site in Tray HQ. On the Printers/Drawers Tab, you can Edit existing printer profiles or add a new printer by clicking on the blue "Add Printer" button in the upper right corner of the screen.

Permission Requirements: View Devices, Add Devices, Edit Devices, Delete Devices

Printer List

The printer list is sorted alphabetically. 

The printer list displays the fields below.

FIELD	DESCRIPTION
STATUS	Online (Green) or Offline, Unknown (Red) or Error (Orange).
NAME	Printer Name, e.g. POS 1Printer, POS 2 Printer, EXPO Printer, etc.
RECEIPT PRINTER	Yes (Receipt Printer) or No (Order Printer).
THIRD PARTY RECEIPTS	Yes (Prints Third Party Receipts, OLO, etc.) or No (local receipts only).
CASH DRAWER	Yes (Printer is configured for a cash drawer) or No.
MODEL	Printer manufacturer (Epson, Star, etc.).
PAPER WIDTH	Allows the user to specify a paper width (typically left as Default).
PORT	Communication Type (USB, TCP or BT) BT is Legacy Functionality.
IP ADDRESS	The IP address of an IP printer, this field will also display the USB bus information for USB printers.
MAC ADDRESS	MAC Address for IP printers. STAR printers will sometimes display the USB bus information in this field.
PRINT COPIES	Number of copies the printer is configured for, up to 3.
RING BUZZER	Check Box to enable – Order printers only, if buzzer is connected.
BUZZER DELAY	Delay, in minutes – Sets the delay between the order printing and buzzer activation.
DRAWER ASSIGNED	The user that the drawer is assigned to will display here, if the drawer is not assigned this field will display No.
DESCRIPTION	Anything entered in the Description field on the printer configuration will display here.
ACTIONS (Edit/Delete)	Edit/Delete if the user has the appropriate permission.

Upon clicking the Edit Link or the blue "Add Device" button the screen below will open. Once the information has been added or updated, you will need to Publish the information by using the blue “Publish” button at the top of the screen. Choose “Site Settings” and then the “Publish” button. The Printer must be assigned to a device on the POS/KDS Tab to function.

Edit Printer screen continued

FIELD	DESCRIPTION
NAME	Printer Name, e.g. POS 1 Printer, POS 2 Printer, EXPO Printer, etc.
FAILOVER PRINTER	The printer that will act as a backup printer for this printer if the printer fails for any reason. NOTE: Order printers and Receipt printers can only failover to other printers of their respective type.
PRINTER TYPE	Receipt Printer – Prints guest receipts from the POS. Order Printer – Prints a ticket to be used in the kitchen or bar.
THRID PARTY RECEIPTS	Receipt printer only - when enabled, receipts that originate from ordering integrations will print at this printer.
CASH DRAWER	Check to enable – Enables a printer fired cash drawer on this printer.
DRAWER POSITION	Drop Down Menu – Select the Drawer Position, e.g. Drawer 1.
MODEL	Drop Down Menu – Choose the manufacturer of the printer.
PAPER WIDTH	Allows the user to specify a paper width (typically left as Default).
PORT	Communication Type (USB, IP or BT) BT is Legacy Functionality.
IP ADDRESS	The IP Address for IP printers can be entered here.
MAC ADDRESS	The MAC Address for IP printers can be entered here.
PRINT COPIES	The number of copies the printer is configured for, up to 3.
RING BUZZER	Check Box to enable – Order printers only, if buzzer is connected.
BUZZER DELAY	The delay, in minutes – Sets the delay between the order printing and buzzer activation.
TEST PRINTER	Check Box to enable, does not consider the device in the hardware count.
HIDE FOOTER	Receipt Printers Only – Removes the default footer from the receipt.
CARD RECEIPT COPY	Check Box to enable – Prints two receipts for credit card orders.
DESCRIPTION	Custom footers can be entered here (only if an existing JSON has not been applied to the site settings)