Voids Report (HQ)

The Voids report is an Orders report that details every product that has been voided from a check. Voiding an item completely removes it from the check, whereas comping an item keeps the item on the check but reduces the price to 0. Voiding an item would be appropriate if a product were ordered, then the guest changes their mind. If that item were not sold, and should not be tracked in inventory, then it should be voided instead of comped. The Voids report is a useful tool for tracking loss prevention.

The orders reports use order data, not payment data to calculate their totals. This means that the orders reports are reflecting the dollar amount of expected revenue based on items fired from the POS. The numbers from the Orders reports will not tie to the numbers from the Sales reports if unpaid checks are left open past the trading day time.

The report can be exported to CSV, Excel, PDF

HQ Reports

On TRAY HQ, select the REPORTS tab across the top menu. From there select the Reporting Category Selector and from the Orders reports select the Voids report

Voids report filter options

FIELD	DESCRIPTION
PERIOD	Specify the time period you want to report on.
START DATE	This field allows you to adjust the start date of the report.
END DATE	This field allows you to adjust the end date of the report.
SITES	Filter the report by site or group.
STAFF	Filter the report by a specific staff member. - If multiple sites are selected, each value will be prefaced by the site name.
DEVICE	Filter the report by a specific device. - If multiple sites are selected, each value will be prefaced by the site name.
REASONS	Filter the report by a specific reason. Custom entered reasons that are not set in HQ cannot be filtered. - If multiple sites are selected, each value will be prefaced by the site name.
TYPE	Filter the report for the Summary view or a Detailed view. Summary - will display a quick view of how many times a void reason has been used. Detailed - Provides expanded data about each void instance.

SUMMARY

Voids report fields (Summary)

FIELD	DESCRIPTION
REASON	The reason that was selected or entered for the void. If no reason was entered, this will appear as a blank.
QUANTITY	The number of products that were voided with that reason.
VOIDED AMOUNT	The total sum of the base amount for the products that were voided.

DETAILED

Voids report fields (Detailed)

FIELD	DESCRIPTION
VOIDED DATE	Date & time that the void was performed.
SITE	The site where the void took place.
ITEMS	The product that was voided.
VOIDED BY	The user that was logged into the POS when the void was performed.
GRANTED BY	The user who authorized the void (if the logged in user did not have the void permissions).
DRAWER	The device on which the void took place.
CHECK ID	The check ID.
ORDER ID	The ParentOrder ID (for more information on ID's see the Orders report).
REASON	The reason that was selected or entered for the void. If no reason was entered, this will appear as a blank.
VOIDED AMOUNT	The base amount for the product that was voided.