Hardware - Device Settings - KDS Settings (HQ)

KDS Settings are where the available configuration options for the KDS application exist. Every device that has the TRAY application must also have the KDS application on it, and the KDS application must be correctly configured to handle all things related to order routing/printing.

There are also devices that just have the KDS application, such as kitchen display screens. The KDS Settings can either be accessed from TRAY HQ in Hardware - Device Settings or from the KDS application on the POS or KDS device by pressing the "Admin" button in the top right corner and then pressing "Settings". This article will specifically cover the available configurations in TRAY HQ.

Once any information has been added or updated, you will need to Publish the information by choosing using the "Save and Publish" button at the bottom or by choosing the "Save" button at the bottom and then the blue “Publish” button at the top of the screen. Choose “Site Settings” and then the “Publish” button.

Permission Requirements: View Devices, Add Devices, Edit Devices, Delete Devices

HQ KDS Settings

When you click edit on a Device Settings Template you will see

• Summary
• KDS Settings
• POS Settings

This article will be reviewing all of the sections and configurations within the KDS Settings Tab.

SECTION	DESCRIPTION
KDS Screen Size	Determines grid sizes available on KDS.  Preset values - 4x2, 5x2, 5x1 Custom - Set a custom column x row configuration. This can severely restrict the visibility of some orders if the grid is too large List View - Displays each item in a single line, to fit the maximum number of items on the screen at once
Number of Columns	Field is only active when "Custom" is selected under the KDS Screen Size setting. This field defines the number of columns available on the KDS.
Number of Rows	Field is only active when "Custom" is selected under the KDS Screen Size setting. This field defines the number of rows available on the KDS.
Print Buttons Behavior	Dictates what prints for the ‘bump to print’ functionality below. Options are to: Print Order chit Print (guest) Receipt
Bump to Print	Selecting one or more of the order states (NEW, FIRED, READY) from the dropdown menu will make it so that when orders are bumped out of the selected state, they will then print from an order printer, if there is one configured.
Wi-Fi Recovery	Legacy Setting
Beep with New Orders	Dictates when, and how, the orders will beep when they come in.  When an order comes into the new state, you can set it to beep while in 'new' state, until the order state changes (note: this will beep every 5 seconds) or you can set it to beep 1 time when a new order comes in.  Note: Your device has to have speakers or some sort of audio output (note: HDMI audio only works if the HDMI monitor is HDMI Arc compatible).
Show Bump Buttons	Dictates whether on the cell on KDS there is a bump button on the cell. This is useful for touchscreen devices. Note: Typically, if you have a bump bar, this is set to ‘off’ but this is not a requirement.
Print Venue Address	This feature relates to the guest receipt (Note: not order chit) but determines if the address configured on Sites Tab would print on the receipt.
Print Modifiers	Determines if the order printer will print order modifiers or not. If this is set to off, when the order prints from the receipt printer, none of the modifiers will print.
Show Option Group Name	When enabled, for every modifier that is displayed on your order chit, the order chit would also show the modifier group print name for the modifiers.
Print Receipt Code	Prints the last 3 digits of the check ID at the top of a guest receipt as an order number to call out for pick up.
Print Bar Code	This prints a bar code which represents the TRAY Check ID.
Print QR Code	Digital receipt QR Code .
Print Balance	If you have deposits on a party reservation, it will print the remainder of the balance owed.

SECTION	DESCRIPTION
Order Ahead	Native to the TRAY web ordering platform; if you want to view orders that are scheduled in the future and that are only specific to TRAY online order ahead orders; shows all scheduled orders in a list.
Tips On Cash Receipt	If you have tips enabled for cash payments, this will print them on the payment receipts.
Item Grouping Mode	Dictates how the cell on the KDS groups items.  Group By Item - Each item will have its own cell.  Group by Order - Groups items together by when they are fired; This is the recommended setting Group by Check - Group the cell based on orders that have the same check ID; If a new item is added to the check, it will update the existing cell in the KDS, even if fired at a different time from other items on the check. For an order printer, this will reprint the entire check when you add another item to the check The selected setting will dictate how the order chit prints and also how the bump to print function will operate.
Print Held Items	If you are using the hold for cook time configuration, this setting will make it so that held orders will print. When choosing No for this setting, orders will come in but might need to be delayed when firing to the kitchen based on respective cook time; orders will be kept in the held state until they meet their cook time and then they will fire. If you want orders to come in and print all at once you will choose Yes for this setting.
Display Name	If you are using the web ordering platform, this will dictate if the KDS will display the users Full Name, First Name or Short Name. This is helpful for customer display boards using Tray’s ordering platform.
Rename New State	Held, New, Accepted and Ready (Completed) are the TRAY default order states. This field allows you to customize the name of the New State. These names are customized on the KDS application and does not affect the order state names in HQ.
Rename Accepted State	Held, New, Accepted and Ready (Completed) are the TRAY default order states. This field allows you to customize the name of the Accepted State. These names are customized on the KDS application and does not affect the order state names in HQ.
Rename Ready State	Held, New, Accepted and Ready (Completed) are the TRAY default order states. This field allows you to customize the name of the Ready State. These names are customized on the KDS application and does not affect the order state names in HQ.
Show States	The Show States setting allows you to dictate which states are visible on the KDS device.

SECTION	DESCRIPTION
Order Update Frequency	Legacy Setting. Do Not Enable
Cook Time	Choose from preset times in minutes, or a custom value can be set.
Custom Cook Time	This setting is enabled when "Custom" is chosen under the "Cook Time" setting. Generalized cook/prep time for TRAY order ahead orders that you can set to override the item-level cook time. We recommend defaulting to the item-level cook time for more accurate implementation of cook time. This time also affects products with no cook time.
Print Timeout	Legacy Setting
Offline Support	Enables Offline Support for the KDS application. Both the KDS application and the POS application must have Offline Support enabled.
Split Screen	When split screen is turned on, if this device is shared between 2 active routing rules, it will split in half and display one routing theme on top, and one on the bottom.
Additional Settings	The Additional Settings is for any KDS JSON Configurations which have not yet been built into the KDS Settings. This screen is visible at the bottom of the KDS settings within the KDS application. Many of these configurations contain sensitive information or are features that are still in development.

 

POS And Summary Settings

To review the configuration options within the POS Settings tab or the Summary tab, click on the links below.

Hardware - Device Settings - POS Settings (HQ)
Hardware - Device Settings - Summary (HQ)