Staff must have required permissions to reopen a closed check. If staff has the permission, they can see the Checks button in the POS screen which displays a list of open checks.
Staff can select a check to view or recall, open a closed check, enable the options to alter the total through discount types, or the ability to add new items to the check.
To reopen a check:
- Select Checks.
- The list of checks displays. Select the check you want to recall.
- Select Reopen Check.
- Enter the user code.
- After you recall the check, you can add the new items, and apply new discounts.