Perform the following if an item appears on the menu but not on KDS when ordered:
- Confirm the categories configured to appear on the KDS device in HQ. See Configuring Devices.
- Add any missing categories by checking with the merchant
- Check the category assignment of the missing item. See Configuring Menu.
- Log out and log in back in on KDS. This ensures the assignments are mapped correctly, and that the device is signed in under the correct device profile from HQ
- If you are sure the device profile, item config, and category config are correct but the item will not appear on KDS, escalate to T2