There are three main display styles for KDS
Perform the following:
- Confirm with the merchant what the device name should be.
- Find that name (or whatever appears to be the closest match) on HQ under the site Devices tab
- The Type column determines what layout should be displayed by devices signed in using those profiles.
- If the name and type assignment match the layout the merchant wants but the physical device is not showing the right layout, logout, and log back in on KDS.