Refunds Report

The Refunds report is a Sales report that lists all refunds. This is a useful tool for auditing who is performing refunds, and why

This report can be exported to CSV, Excel and PDF

HQ Reports

On TRAY HQ, select the REPORTS tab across the top menu. From there select the Reporting Category Selector and from the Sales reports select the Refunds report

Refunds report filter options

FIELD	DESCRIPTION
PERIOD	Specify the time period you want to report on
SITES	Filter the report by site or group
SAMEDAY	Filter the report by refunds that took place on the same day as the original transaction, or on a different trading day
CHECK ID	Filter for a specific check ID

Refunds report fields

FIELD	DESCRIPTION
DATE	The date/time the refund was performed
TAB ID	The check ID that the refund is associated with
USER	The user who was logged in when the refund was performed
GRANTED BY	The user who authorized the refund (some staff do not have permission to grant refunds)
PAYMENT TYPE	Indicates whether the refund was a credit card or cash refund. Custom tender refunds would display as cash
BASE	The subtotal of the refund
TAX	The tax amount refunded
TIP	The tip amount refunded
TOTAL	Base + Tax + Total
REASON	The reason for the refund. This can be a predefined reason, or a custom reason assuming the user has the permission to enter custom reasons, or there are no preset reasons